Returns & Refunds Policy

Your Right to Return

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return most products within 30 days of delivery for a full refund. This is in addition to your statutory rights.

Easy Returns Process

Return Conditions

Eligible Returns

• ✓ Products must be unused and in original condition
• ✓ Original packaging intact (where possible)
• ✓ All accessories and documentation included
• ✓ Products in resalable condition
• ✓ Returned within 30 days of delivery

Items We Cannot Accept

• ✗ Used or opened products (unless faulty)
• ✗ Items damaged after delivery
• ✗ Products without proof of purchase
• ✗ Sale items marked as "Final Sale" (if applicable)

Return Shipping Costs

We Cover Costs When:

• ✓ We sent you the wrong item
• ✓ Product arrived damaged or faulty
• ✓ Product doesn't match description

In these cases, we'll provide a prepaid return label or reimburse your return shipping costs.

You Cover Costs When:

• • You've changed your mind
• • You ordered the wrong product
• • You no longer need the item

Return shipping is your responsibility in these cases. We recommend using tracked delivery for proof.

Refund Process

Timeline

• Inspection: We'll inspect returns within 2 working days of receipt
• Approval: You'll receive confirmation by email
• Refund: Processed within 14 days to original payment method
• Bank Processing: May take 3-5 additional days to appear in your account

What Gets Refunded

• ✓ Full product price
• ✓ Original delivery charge (if we're at fault)
• ✓ Return shipping costs (if we're at fault)

Faulty or Damaged Products

Report Immediately

If you receive a faulty or damaged product:

1. Contact us within 48 hours of delivery
2. Email photos of the damage to support@cleanprosupplies.co.uk
3. Include your order number and description of the issue

Your Options

We'll offer you the choice of:

• Replacement: We'll send a new product immediately
• Full Refund: Money back within 5 working days
• Partial Refund: If you'd like to keep a slightly damaged item

Exchanges

We don't offer direct exchanges at this time. If you'd like a different product:

1. Return your original item for a refund
2. Place a new order for the item you want

This ensures you receive the new product as quickly as possible!

Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

1. Check your bank account again
2. Contact your bank - processing times vary
3. Contact your credit card company
4. If still no refund, email us at refunds@cleanprosupplies.co.uk

Partial Refunds

We may offer a partial refund in these situations:

• Product shows obvious signs of use
• Product is not in original condition
• Parts or accessories are missing
• Product was returned more than 30 days after delivery

We'll always contact you before processing a partial refund.

Bulk Orders

For orders over £500 or 50+ units, please contact our sales team for return arrangements:

• Email: sales@cleanprosupplies.co.uk
• Phone: 020 XXXX XXXX

Returns Address

Contact Our Returns Team

Have questions about returns or need help?

• Email: returns@cleanprosupplies.co.uk
• Phone: 020 XXXX XXXX
• Hours: Monday-Friday, 9am-5pm
• Response Time: Within 24 hours

Consumer Rights

This returns policy doesn't affect your statutory rights under UK consumer law. You're entitled to:

• Goods that are as described
• Goods of satisfactory quality
• Goods fit for purpose
• Refund, repair, or replacement for faulty goods

For more information about your consumer rights, visit Citizens Advice.